Frequently Asked Questions:

Shipping time depends on the size, weight, and destination of your purchase.

Smaller/lighter items ship via Ground service and typically arrive within 2-5 business days after leaving our warehouse. Larger/bulk items ship via freight carrier and usually arrive within 7-14 business days.

Reach out anytime for tracking updates. We’re happy to help!

FREE shipping on all domestic US orders. All our prices include shipping to the lower 48 US States. We will provide worldwide shipping rates to Alaska and Hawaii.

All items are flat packaged and feature a unique inner configuration and outer packaging that offers a very high level of protection from shipping damage.

All items are shipped either FedEx Ground, UPS Ground or Freight carrier depending on location and weight of order. We only ship to physical addresses, not to PO Boxes or nontraditional addresses.

We currently ship only within the lower 48 U.S. states and do not deliver to these locations. However, several of our retail partners—Wayfair, Bed Bath & Beyond, and Overstock—carry our products and should offer shipping to these locations.

All our products are made of 100% durable solid wood--no particleboard or MDF is used which means no harmful formaldehyde emissions

Only kid-safe non-toxic lead-free paint is used in compliance with the Consumer Product Safety Commission’s requirements.

We use only 100% solid wood from responsibly managed, renewable plantations—no MDF, no particleboard, and no added formaldehyde. Every piece is kiln‑dried for durability and shaped with time‑honored woodworking techniques that ensure long‑lasting quality and a healthier home environment.

You can find the dimensions in the product images, in the link at the bottom of the description, or within the assembly instructions. If you still can’t locate them, please email us at info@palaceimportsinc.com for assistance.

The assembly instructions are available to download on each product so you can review prior to purchasing. The instructions are visual and all parts are numbered.

The shelves can hold at least 50 lbs. of weight.

The static weight limit for each bed is approximately 300 lbs. All beds are laboratory tested with a 300 lb load applied to the center, confirming the strength of the slats, rails, and supports.

In everyday use, additional movement such as shifting, sitting on the edge, or jumping can create extra stress that is not part of standard testing.

For added durability and safety, we recommend:

1. Placing a sheet of plywood over the slats
2. Using a spring mattress instead of foam
3. Sitting on the mattress rather than directly on the rail

Packages include clearly labeled parts, hardware, and illustrated step‑by‑step instructions. The only tools needed are a screwdriver and a hammer.

You can coordinate your assembly appointment directly with Angi. After you purchase the assembly service, Angi will email you a booking confirmation with an appointment date. If your delivery date changes, you can easily reschedule your Angi appointment anytime between 7am and 11pm local time.

Customer Support: Customers can contact Angi directly for support via
the following channels:

● Chat (Preferred Method)
Go to support.partners.angi.com Click icon in lower right corner (24/7 support)

● Phone 877-913-0376
8am to 8pm ET - 7 days a week

● Email: CX: partnersupport@angi.com

Yes, we run seasonal site‑wide promotions, and you’ll get an extra 5% off your first order when you subscribe to our emails. We also offer free US shipping within the 48 contiguous states.

Yes, you can select up to three wood samples for accurate color matching and quality review directly on our website here.

Please email your order details and the part number referenced in the assembly instructions to info@palaceimportsinc.com. Once we receive this information, we will work with you to replace any missing or defective parts as quickly as possible. If the part is damaged, please include clear photos of the damage so we can assist you more efficiently.

While we hope that you are completely satisfied with your furniture, we do accept returns under the following conditions: Return shipping costs are not covered by Palace Imports. Palace Imports’ furniture must be returned in its original packaging all in the same state in which it was received - new and undamaged and not having been assembled, with all parts included and arranged in the same configuration in which they were sent from our facility; this is very important as the inner configuration protects furniture from shipping damage.